Shipping and returns

Free shipping to the following countries:

Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
Norway
Poland
Sweden
United Kingdom

Shipping to all other countries

Shipping costs vary from country to country. The shipping cost is added to the order when an order is placed.

If you order more than one pair of shoes, we reserve the right to request additional shipping costs.

 

Make sure your shipment can be signed for during business hours

Our courier partners may not be able to call you on arrival so please ensure that you provide a delivery address where the shipment can be received and signed for during business hours. If our courier is unable to get a signature, they may leave the parcel with a neighbor or in a place they deem to be safe. The courier will try to deliver your order three times and should leave a calling card at each attempt. This does not apply for Sweden and Norway where packages will be delivered to the nearest pick up place.

Guiding shipping times for regular service

  1. in Europe 1-3 business days
  2. outside Europe 3-5 days (import duties or taxes may apply)

All orders will be delivered by GLS, DHL or Post Danmark.

All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from CasperAndTheBeast.com

Delivery times are estimates and commence from the date of shipping, rather than the date of order. We aim to ship orders within the next business day however we cannot guarantee this.

 

Import duties and taxes may apply for delivery outside the EU

All orders are shipped from the Denmark so import duties or taxes may apply, and may be a cause of delays. We accept no responsibility for delays in customs processes outside the EU. Please contact your local customs office for further information. If you don’t pay the applicable duties and taxes and the shoes are returned to us, we will deduct any duties, taxes or fees incurred by us from your refund.

 

Have any questions about shipping?

Send us a mail at sales@www.casperandthebeast.com.

Returns

Need another size?

If you need another size, you just return the unwanted shoes to Casper And The Beast HQ and let us know which size you need instead at sales@www.casperandthebeast.com. We ship the pair in the size you need when we have received the unwanted pair.

Important information about changing to another size

  • Shoes may be returned within 14 calendar days from date of receipt
  • The product must be returned in original packaging and in the same condition as it was received
  • Please note that you must retain the receipt of the return shipment until the product is received by Casper And The Beast
  • Return costs are the responsibility of the customer
  • All returns that do not meet the above requirements will be rejected

 

Wish to return the shoes?

If you wish to return the shoes, just send them to us. We return the money to you when we have recieved the unwanted shoes at Casper And The Beast HQ in Denmark.

Important information about returns

  • Shoes may be returned within 14 calendar days from date of receipt
  • The product must be returned in original packaging and in the same condition as it was received
  • Please note that you must retain the receipt of the return shipment until the product is received and refunded by Casper And The Beast
  • Return costs are the responsibility of the customer
  • All returns that do not meet the above requirements will be rejected

Especially for pre-order products

These terms do not apply to Made-To-Order/Pre-Order Products which are non-refundable and cannot be cancelled once the order is placed. This is because the order goes straight to the factory and each pair is made specifically for the client ordering.

Have any questions about returns?

Send us a mail at sales@www.casperandthebeast.com.