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  1. Order Confirmation

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and CasperAndTheBeast.com. Once an order is completed on CasperAndTheBeast.com, the customer will automatically receive a confirmation of the purchase. In case of errors or omissions in the order CasperAndTheBeast.com reserves the right NOT to send the product to the customer, and thus cancel the order.

 

  1. Age Restriction

If the customer is under 18, permission must be obtained from a parent or other person of authority.

 

  1. Payment

CasperAndTheBeast.com accepts Dankort, VISA/Dankort, VISA Electron, MasterCard, Maestro and Paypal. If payment is by debit or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is sent securely to CasperAndTheBeast.com, using SSL (Secure Socket Layer) through an encrypted connection. This prevents any unknown and unauthorised sources from accessing customer information. CasperAndTheBeast.com does not store customer credit card information after completing the transaction. If payment is through PayPal, the customer can safely transfer money for the transaction with SSL (Secure Socket Layer) and an encrypted connection.

All prices include Danish VAT for cusomers in EU countries. Prices are without shipping or other services that CasperAndTheBeast.com may offer. CasperAndTheBeast.com reserves the right to change prices at any time. On CasperAndTheBeast.com prices are shown in the following currencies: Danish Kroner (DKK), U.S. Dollars (USD) and Euro (EUR).

 

  1. Local levies

Please note that local import duties vary by country and region. These taxes are to be paid by the customer.

 

  1. Returns

Goods may be returned within 14 calendar days from date of receipt. The product must be returned in original packaging. The return costs are the responsibility of the customer.

All returns that do not meet the above requirements will be rejected by CasperAndTheBeast.com. Please note that the customer must retain the receipt of the return shipment until the product is received and refunded by CasperAndTheBeast.com.

If the customer wishes to exchange an item, this can be done by placing a new order and returning the unwanted item. Once the returned product is received by CasperAndTheBeast.com, the items(s) are refunded.

These terms do not apply to Made-To-Order/Pre-Order Products which are non-refundable and cannot be cancelled once the order is placed. This is because the order goes straight to the factory and each pair is made specifically for the client ordering.

 

  1. Warranty

All products from CasperAndTheBeast.com come with a 2 year manufacturing warranty. This guarantee includes faults in the fabric, workmanship and other manufacturing related errors. The warranty does not apply to defects caused by normal wear and tear. For warranty claims please contact customer service at sales@www.casperandthebeast.com.

 

  1. Shipping

CasperAndTheBeast.com sends packages with Post Denmark or GLS in Denmark and GLS/DHL to all their international destinations. Exceptions cannot be made. All shipments are insured and Track & Trace information is e-mailed to the customer upon dispatch from CasperAndTheBeast.com.

Shipping times for regular service in Europe are 1-3 business days, and as a regular service outside Europe 3-5 days. CasperAndTheBeast.com accepts no responsibility for delays in customs processes outside the EU. Shipping times are a guide.

Shipping costs vary from country to country. The prices are shown on CasperAndTheBeast.com and are added to the order when a customer places an order. Customer Service is at the customers disposal to answer any questions regarding shipping costs on sales@www.casperandthebeast.com.
CasperAndTheBeast.com reserves the right to request additional shipping costs from the customer on orders for multiple items.

 

  1. Privacy

CasperAndTheBeast.com treats customer information with the utmost respect and integrity. No information will be disclosed to third parties.

 

  1. Cookies

CasperAndTheBeast.com collects information about customer behaviour on the website with the use of cookies. A cookie is a small text file placed on the client computer’s hard drive which track the customer?s behaviour. Cookies are used to personalise the customer’s online experience on CasperAndTheBeast.com. Cookies are reliable files that can execute program code, cannot transmit viruses and cannot be used to gather information about the customer?s internet use on external sites. CasperAndTheBeast.com does not use cookies to collect or store personal information. The customer may choose not to accept cookies. Most Internet browsers allow you to delete or block cookies and to ask for the customer’s consent before a cookie is stored. Managing cookies is in the web browser?s preferences. Please note that if the customer does not wish to use cookies when visiting CasperAndTheBeast.com, it may have an impact on the buying experience. CasperAndTheBeast.com uses cookies to keep the customer’s shopping cart updated and cookies are also required to execute a checkout.

 

  1. CasperAndTheBeast.com uses the following cookies

CasperAndTheBeast.com use cookies for the following general purposes: user functionality, statistics, sales and advertising. The functional cookies are used to ensure that CasperAndTheBeast.com works as intended, which amongst other things, allows customer?s to be able to add items to the cart, complete a purchase etc. No personal information is stored and cookies are automatically deleted when the browser is closed. We use services from Google (Google Analytics) to collect web statistics. Cookies from these providers offer the ability to see which pages are visited, traffic referrals etc. This information is used to measure and improve the customer experience as well as analysing up on sales and advertising campaigns.

 

  1. Company Information

CasperAndTheBeast.com is the official online shop for Casper And The Beast. Casper And The Beast is governed by Danish law and registered in Denmark at:

Casper And The Beast
2300 Kbh S.
Cvr: 36407980

Mail: sales@www.casperandthebeast.com[/vc_column_text][/vc_column][/vc_row]